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Custom Made: Measuring the Value of Public Relations

There’s always a lot of debate about public relations (PR) measurement.  While we give credit to our peers for trying to standardize and define it, codifying it is a waste of time.  It’s not realistic.  Measuring PR success is something unique to a business.  What might work for one company won’t necessarily work for another.

So what’s the golden ticket?  It all comes down to defining your bottom-line business objectives and aligning PR goals and metrics with them.  From there, the possibilities for measurement (both quantitative and qualitative) are wide open – and very much unique to a business. [Read more...]

How Do You Measure PR?

Most public relations professionals now measure PR. Most clients expect some form of PR measurement, whether PR is managed by an agency, an in-house team or both. But with no widely accepted standard for PR measurement, how do you accurately measure PR?

Can you imagine another marketing discipline that used dozens of methods for measuring results? Take search engine marketing for example. The standards are pretty cut and dry: visitors, page views, time on site, cost per click, etc. For email marketing, we have delivery, open rates, click thru, unsubscribes, opt-ins, etc.

How do you measure PR? In a recent survey conducted by the American Association for the Measurement and Evaluation of Communication (AMEC) and Institute for Public Relations (IPR), 520 global PR professionals were interviewed about the topic of PR measurement. The survey found that 88% of PR practitioners believe measurement is an integral part of the PR process, and 77% are currently tracking their programs. Am I the only one that thinks this should be 100%? [Read more...]