What’s the Best Story You’ve Ever Told?

I recently asked some of our Twitter followers the following question:

what's your favorite story?

Within a few minutes, I was flooded by some great examples from some hard-working journalists out there. A few dozen followers asked me to share some of the responses, which seemed like a great idea for a blog post. In no particular order, here are some I think you might enjoy:

@MikeBockoven: I saved someone’s life once. Without a story I wrote, a woman wouldn’t have found a kidney donor.

Saving a life is one cool result of a story. People overlook the value of the knowledge they attain from reading what reporters write. Congrats to @mikebockoven on this one.

@barbaraclements: That would be DC during 9-11, a look into falls in the construction industry and a foster mom who’d fostered dozens of kids.

Three great examples. I can’t imagine what it must have been like to report on 9-11.

@ioriwase: Break a story about a corrupt politician and then covering the aftermath where he was removed from office.

A mini-Watergate? I love it. We need more of this reporting out there.

@quipsandtips: So far, my best story is The Benefits of Breast Cancer” – upcoming in Health Magazine April 2009. Shocking!

I’ll have to read the article. The content promises to be as ‘shocking’ as the headline.

@cjessee2: Last week I got to break the news to Californians that delayed tax refunds were in the mail!

Who doesn’t like reading about “the check is in the mail”? Especially in this economy.

@atubanos: One of my faves was chatting to Marina Sirtis for YourGeekNews b/c we go another side of her than the usual scifi bit.

I am of the generation that knows Marina Sirtis played Deanna Troi on “Star Trek: The Next Generation.” That must have been a fun interview.

@AntoniaZ: For me the best was, as media critic, covering how awful the US media was in the wake of 9/11 and in the run-up to Iraq.

I’m sure there was plenty of material to use for this one.

@kpoythress: One of the most well-received stories I ever reported was on a baby girl with Trisomy 18. Shouldn’t have lived to birth.

I had never heard of Trisomy 18, also known as Edwards syndrome, until this tweet. It sounds like this was a real-life miracle for the parents.

@stevenpotter: In my college years, I broke apart an indentured servitude racket through a weekly alternative paper.

I can’t believe this still goes on.

@akurys: I did a fantastic package on Oklahoma’s Centenarian’s on the 100th birthday of our statehood a few years ago!

I hope I live to be 100. I’m going to throw one heck of a party in 2074.

If somebody where to ask me right now, “What’s the best tweet you ever twittered?”, I’d have to say it was this one. Thanks to my Twitter participants for sharing their stories, I may have to recycle this tweet again in the future.

Are you a journalist with a story to add? Are you one of the sources I mentioned and want to add some more detail? Please share your comments.

Status Reports and the Value of PR Activity

I’ve worked on both the agency and client side in various PR functions. One thing I grew to hate was creating (or reviewing) status reports. For those of you not familiar with status reports and weekly updates that the majority of PR agencies create, they go something like this:

  • 3-5 bullet points (at most) of something that was actually achieved in the week (placements appeared, secured placements, interviews conducted, etc.)
  • 30-40 bullet points of ongoing work – a long list of attempted contact (called and left message, journalist wasn’t available, suggested we call back next year, etc.)

Now I realize some agencies do a better job at this than others, but really, where’s the value in all this “potential results” discussion? If you were to just focus on the actual results accomplished, the reports and calls would be much shorter.

Status reports and weekly updates are useful vehicles to communicate activity to clients. But often, they mask what’s actually going on – there is way more effort exerted than results generated. Of course, my point of view is from that of a small agency working with small clients. Typically tech startups that have a harder time generating publicity than a “sexy” client with a bigger budget. For example, I’m sure the status reports and weekly updates for an account like Facebook or Twitter are fascinating. But what about the companies you’ve never heard of? They’re thin with output, though their budgets may be in the $5K-$10K per month range.

Are 5-10 placements per month worth that investment? It depends on where those placements appear and what the goals and objectives of your campaign are. Of the 100 or so accounts I’ve been a part of, more often than not the ROI just doesn’t add up. [Read more…]

Are Journalists Outnumbered In The PR Game?

According to the U.S. Department of Labor’s Bureau of Labor Statistics (BLS), there were roughly 243,000 public relations specialists employed in 2006. The BLS projects there will be more than 286,000 PR specialists by 2016, an increase of 43,000. In addition, there were roughly 50,000 public relations managers employed in 2006, estimated to increase to 58,000 by 2016 – an increase of 8,400. Overall, PR employment is expected to grow by 12 percent or more through 2016.

Contrast the growth of public relations employment with that in the media sector. The BLS estimates there were 67,000 News Analysts, Reporters and Correspondents employed in 2006, expected to increase to only 68,000 by 2016 – an increase of roughly 1,200 jobs or 2%. Of course, this data was published before the recent wave of media downsizing and layoffs. Over the course of the past couple of months, we’ve seen an alarming number of layoffs in the media. A recent post on StopBigMedia.com highlights some of the deepest cuts we’ve seen:

  • Star-Ledger, the largest newspaper in New Jersey, cut its staff by 40 percent
  • The Los Angeles Times laid off another 75 journalists – since 2001, the paper has cut its staff from 1,200 to 660
  • Gannett, a company that owns 85 daily newspapers, announced it would cut its staff by 10 percent – roughly 3,000 employees
  • Time Warner Inc., the world’s largest magazine publisher, plans to cut 600 or 6 percent of its magazine employees
  • Media News Group, one of the largest newspaper owners in the country, plans to consolidate copy-editing desks at 54 newspapers to one location
  • The Project for Excelence in Journalism estimates that newspapers have cut about 10 percent of newsroom jobs – 5,500 positions – in the past 10 years
  • UNITY: Journalists of Color reported recently that 2,415 newsroom jobs have been cut since September

The list of cuts goes on and on. An interactive map of newspaper layoffs has a running total of many of the recent cuts – estimated to be in excess of 3,300 jobs so far in 2009.

It’s safe to assume that employment for journalists is actually on the decline, data that will most likely be reflected in the next wave of research by the BLS.

It’s no wonder that journalists are overwhelmed in their jobs. Even if the BLS numbers hold true, there are almost 4 public relations specialists for every journalist working out there. Assuming that most PR specialists engage in some form of media outreach, that’s a lot of inbound information for any one group to handle. Add to this the range of products and services designed to make mass communication more efficient for PR specialists sending information to media outlets, and it’s very alarming. There are few products and services designed to help media professionals manage and process this inflow of information (there are none that we know of), so they will continue to be overloaded for the near future.

Add to this fact that journalists are being asked to do more work than ever – a combination of smaller teams and a rising demand for content across existing and emerging channels, and it can’t be a great time to be working in a newsroom environment.

What solutions are on the horizon that can help journalists tip the scales in their favor? Will journalists just continue to tune-out PR pros so they can focus on the tasks at hand? Or is the problem really not as bad as the data suggest? What do you think?

Will Journalists Flock to PR? We Can Only Hope.

More and more journalists are working on their resumes instead of articles these days. Just glance at the business section of the newspapers they used to work for and you’ll see headlines about more media downsizing and publications closing their doors. It’s a sad reality of the evolving media climate. While media organizations struggle with what business model will work best for the future, many journalists are finding themselves figuring out what’s next for them.

Personally, I’d like to see more journalists on the PR side of the equation. Some of the best PR people I’ve worked with have been reporters in their past lives. While many journalists might view making the transition to PR as crossing over to the darkside, I think it could be one of the best things for PR today. Here are a few reasons why journalists make better PR people:

  • Journalists know how to write well (and edit)
  • Journalists work well under pressure
  • Journalists love deadlines (and meet them)
  • Journalists don’t mind working long hours (or at off-peak times)
  • Journalists know how to find the story behind the story
  • Journalists know what journalists want
  • Journalists know how to not piss off other journalists
  • Journalists have existing relationships in the media

I could go on an on about this topic, but I’ve made my point. I can’t think of a client that wouldn’t want a journalist working on their account. A journalist brings far more credibility to the account team (and the agency) than many other PR professionals. The smart agencies (and corporations for that matter) should be monitoring media layoffs closely, they just might find their next best hire.

Are you a journalist contemplating a move to PR? Have you already made the switch? Let us know.

60+ Free Press Release Distribution Services…Really?

I recently stumbled upon a blog post about “60+ Free Press Release Distribution Sites” (from the PR In Your Pajamas blog). The headline took me by surprise – I had no idea there were that many different free press release distribution options out there. And in truth, it was a little disturbing.

Now don’t get me wrong, I’ve heard of about six of the 60+ services referenced in the post, and some of them could be useful for SEO purposes, but I doubt many of the services would help you generate much favorable media coverage. At least not in any credible media outlets. In conversation after conversation with journalists, I consistently hear about how bad the press release problem is: journalists and bloggers receive too many releases, and most of those releases are poorly written or off-topic (I’m being nice in my paraphrasing here).

If you’re just starting a new website, and you’re desperate to increase the number of inbound links you have (an important factor in determining the relevancy of your Web content – as far as search engines go), these services could give you a jumpstart. I would only consider them useful for this tactic alone. If you’re looking for a service to support your media relations efforts, I would lean towards a more modern, reputable and social media-friendly distribution service like PRWeb or PitchEngine. The latter offers a FREE option, as well as several very-affordable options for distributing your news across media and social media channels.

Now there may be some services on the 60+ list worth trying out, but in my experience trying several of the services (for SEO purposes), they are really just SEO spam tools – designed to mass-distribute your content across a bunch of different sites, many of which will do little to help you reach your target audiences or boost your search engine rankings.

Finally, if you’re serious about using a press release as a media relations tool, use a proven distribution channel to get the word out. If the press release doesn’t merit distribution on a mainstream service, consider not sending the release out at all. You’ll do more harm than good by sending out PR spam. That’s my two cents on the topic.

Now in defense of the PR in Your Pajamas blog, there is always good content there, geared towards the “Time-Strapped, Cash Crunched Mom Entrepreneur.” If you’re looking for great advice on PR for your small business, this is a good blog to follow.

Have you used any of the free press release services listed in the post and had a great experience? Are there other services you suggest for low-budget PR? Let us know.

Does Your Pitch Suck? Find Out at YourPitchSucks.com

your-pitch-sucksWhat do you call a new service that promises to help PR people develop better pitches? I’d struggle to come up with a more sensational, attention-grabbing name than Your Pitch Sucks. The founders of Your Pitch Sucks claim that 98% of press releases are tossed in the trash can after being given less than five seconds of review. They also estimate that companies waste more than $450M each year sending out press releases that end up in a “gigantic black hole.” While I couldn’t find the source for their claims, I have no doubt that the numbers are accurate (actually, I wouldn’t be surprised to learn that companies spend a lot more than that on sending out poor-quality releases).

If you’re serious about putting together a solid pitch, the folks at Your Pitch Sucks want to help you out – for a small fee that is. For a small investment of $150 to $200 per pitch, an expert team of PR professionals will evaluate your pitch or press release, providing you with expert notes on how to make your pitch NOT suck. For the extra $50, you get a phone consultation with a PR expert. Heck, they’ll even put together a media list for you, targeting print, broadcast or other outlets for as little as $400. When you consider the price of alternative services, this can be a great deal – especially if you end up with a better pitch that gets noticed by more of those outlets.

Now I haven’t tried out the service, so I’m in no place to endorse or critique their quality one way or the other, but I’ll admit that the concept could be very helpful for those that don’t know how to put together a solid pitch (or those that have had lackluster success pitching the media in the past). The Your Pitch Sucks team claims to have successfully placed news stories in The New York Times, Time, BusinessWeek, and The Washington Post, as well as in major broadcast outlets such as The Oprah Winfrey Show, Good Morning America and The Today Show. With that track record, it couldn’t hurt to give them a shot.

Have you tried the service out? Did it help you get more interest from journalists? Let us know.

To Pitch or Not to Pitch? That is the Question (And Answer)

If you work in media relations, you’re probably tired of hearing all the examples of PR people out of control, sending journalists and bloggers information they don’t care about and will never write about. After all, this PR spam makes it harder for you to do your job. Journalists and bloggers spend less time and energy reviewing pitches, if they look at them at all – and it’s all because a few (or more) of us haven’t played by the rules.

Over the course of the past couple of years, we’ve heard countless examples of PR out of control, and the steps some creative bloggers are taking to fight back. Some of the more infamous examples (you know the ones) are Chris Anderson’s list of PR spammers, Gina Trapani’s wiki of “PR Companies Who Spam Bloggers“, and the more recent “Three Quarters of the PR email I Receive is Irrelevant. Why?” post by Josh Bernoff, in which he provides a thorough analysis of the email he receives from PR people in relation to the topics he blogs about and the information he finds useful.

What’s the problem? It’s simple, a lot of PR folks aren’t taking the time to thoroughly research and evaluate the outlets and contacts they pitch before clicking the “send” button. Many don’t read the content journalists and bloggers write, nor do they understand what type of information those contacts want to receive. Before you flood my comments with “I don’t spam journalists” responses, I realize you’re not ALL guilty of this. But as Bernoff points out in his post, a lot of the information sent to bloggers and journalists is useless. We’ve seen this as a recurring theme in the journalists we talk to – we haven’t found any exceptions.

Whether you’re just starting out in PR, or you’ve been pitching you’re heart out for longer than I’ve been alive, it’s really simple to stay off PR blacklists and to stop this type of response from fed-up journalists and bloggers – only send relevant information to them. [Read more…]

Why Journalistics is Using Skribit (And What Skribit Is)

If you’re on the Journalistics Blog right now, you’ll notice a nifty little widget over on the right column that says “Skribit Suggestions.” Skribit is an application (or widget) bloggers can install on their blog that enables their readers to suggest topics for them to write about. It’s a great tool for engaging your audience and learning more about your readers’ interests.

It’s also a great tool – as their tagline states – to help cure writer’s block. If you’ve ever struggled with trying to decide what you’ll blog about next, Skribit is for you. For example, Skribit suggests “Why are you using Skribit?” as the first suggestion by default when you signup for the service – which is what made me decide to write this post.

Where Did Skribit Come From?

In case you’re wondering, Skrbit launched in November 2007 at Atlanta Startup Weekend. The company’s founders – a bunch of smart Atlanta entrepreneurs – have recently started to dedicate a lot more time to building out the product, and you can expect to see even more features and functionality soon. If you blog on a regular basis, we’re sure you’ll love Skribit as much as we do.

Skribit is free and easy to install on most blogs (check out the Skribit FAQs to see if your blogging platform is supported – most of the major platforms like TypePad, WordPress and Blogger are). If you’re interested, visit the Skribit website today to learn more.

While you’re here, why not suggest a topic for us to blog about? Just type your suggestion in the Skrbit widget to the right and let others vote on your suggestion. Who knows, your suggestion just might be the topic of our next post.

What We Like About HARO – Help A Reporter Out

If you haven’t heard of HARO yet, you probably aren’t a journalist, blogger or public relations professional. HARO, an acronym for “Help A Reporter Out”, is a wildly successful and FREE service designed to help journalists request expert interview sources for the stories they produce. Approximately 9,000 or so journalists use HARO to request sources via an email blast that is distributed to more than 56,000 sources and PR professionals three times per day.

How HARO Works

Similar to PR Newswire’s ProfNet service, reporters can request suggestions for sources or ‘pitches’ from the PR community using the HARO service – but HARO service is free for everyone. Users of ProfNet have to pay an annual subscription fee to use the service. Though it’s fair to point out that ProfNet also enables sources to create expert profiles in a database that can be searched by journalists looking for sources.

In a little over a year, HARO has become the most popular service for connecting journalists with sources – quickly growing from 1,200 followers in a Facebook group, to the more than 56,000 email subscribers today. In comparison, PR Newswire claims to have 14,000 ProfNet users via its website.

I think the main reason we like HARO so much, beyond the highly-entertaining emails written by HARO creator Peter Shankman three times a day, is that it was built to literally help reporters out. Many journalists have complained about how frequently they receive off-topic pitches from PR folks – pitches that have nothing to do with their coverage area or the stories they write. Peter Shankman designed HARO with this reality in mind, requiring all users of his service to promise not to send off-topic pitches or “PR spam” to the journalists issuing queries. [Read more…]

Thoughts on the Pay-Per-Placement Model of PR

I was scanning some PR questions in LinkedIn Answers today and I came across a user looking for referrals to PR agencies or professionals that work on a pay-per-placement model. While there are firms out there that use this model I always hated this topic when I was running my agency. While it’s a seemingly fair request from the client’s point of view, it’s the wrong way to go about pricing and managing PR campaigns.

I thought it would be a good topic to through out there for discussion. First, my perspective on the topic – I’ll debate a couple different angles for you.

Why Pay-Per-Placement Makes Sense for Clients

PR can be expensive. While PR is about much more than clips or placements, a lot of clients don’t see it that way. Most of the time, they hire a PR firm to generate publicity for them. So why not expect that a firm would be willing to work on a contingency basis? Why should clients take all the risk, shouldn’t the agency put some skin in the game. If you hired a new sales manager, and the manager wanted to receive their entire salary, commission and bonus regardless of how many sales they closed, they would quickly be shown the door. Why should it be different for a PR agency? If the firm has extensive experience in media relations, with solid relationships in your industry, shouldn’t they be able to capitalize on this structure to earn more fees? Why are firms hesitant to adopt this model?

Why Pay-Per-Placement Doesn’t Work for Agencies

There is a lot of work that goes into developing and executing PR strategy for a client. An agency should be compensated for that work. Whether it’s research, strategy development, messaging and positioning, or the tactical work of pursuing and securing coverage, there’s a lot of legwork that goes into the process. It’s not just picking up the phone and getting somebody to write about the client’s news.

Secondly, it’s near impossible to develop a pricing structure based on the results generated. There are too many variables. What is a one sentence mention worth in TechCrunch, versus a product review in a trade magazine? Do you get paid more for quotes or mentions of a phone number or URL? What if a journalist does an interview, but doesn’t write a story? The client now has a valuable relationship they can leverage down the road, and isn’t that worth something? Even if the client and the agency can agree on compensation for specific types of coverage secured, there’s always going to be disagreement after the point – and agencies will be hard-pressed to collect those fees.

Finally, the PR reps have no control over what gets covered. This is where the real problem lies – many PR firms don’t do a good enough job at educating clients and setting expectations. Many clients don’t understand the ins and outs of PR, and what they should expect for results. If some clients truly understood the realistic amount of coverage that could be generated for them, based on the news value of the stories they give the PR firm to work with, many wouldn’t sign-up. PR firms are in active competition with each other, and projected results often get inflated during the proposal stage. If you don’t promise to deliver a certain level of results for the client, your competitor will – and they’ll get the business. Clients want to believe you can get them in BusinessWeek and The Wall Street Journal. If they believe you’re the firm to deliver, you’ll probably get the business… for a while at least. [Read more…]