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Action, Reaction, Interaction and Transaction

I’ve been writing a lot about strategy in this series on message planning. When you enter the execution stage and start to plan your individual messages that support your strategies, it helps to think about the results and performance you plan to achieve with each message. I think it’s useful to go through the exercise of planing the ideal action, reaction, interaction or transaction you might produce in response to each message. [Read more...]

How To Create A Message Platform

As promised in my Message Planning post, here is the first post in my series on message planning. If you don’t know how to put together a message platform, this platform will help you understand some of the components most commonly found in them. If you already know how to create a message platform, I hope you’ll pick up a tip or two that you can use the next time you have to put one together – and I hope you’ll chime in with your suggestions for the less-experienced readers of this post. Please keep in mind that there are many different approaches to developing a message platform. Not all platform components outlined in this post are necessary or appropriate for every organization. I’m providing these suggestions as guidance for those going through this process for the first time. It’s up to you to evaluate and decide which components will help you best meet your communication goals.

Rather than drone on about all the reasons why you should create a message platform for your organization, I’m going to assume you have already gone through that process. If you need a reason, I think a message platform is a great way to get everyone in your organization on the same page with who you are, what you do and how you want to communicate all those things in various formats inside and outside of your organization. Let’s get started…. [Read more...]

Message Planning

This is the first post in a series on the importance of message planning in the communications process. I’ve been thinking a lot about message planning and message management over the course of the past couple of months. For one, we’re in the thick of the political campaign season. Few communication disciplines provide such a deliberate look into the effectiveness of communication planning to deliver a measured outcome as politics. While I personally have zero campaign management experience, as a communications professional, I appreciate the work campaign strategists do to manage messages over the course of a campaign. Say what you will about any of the candidates running for office at the moment, but behind all of them are talented communications professionals that know how to leverage market data to adapt – and in some cases manipulate – messaging to persuade audiences in one way or another.

It’s also a great time of year to start thinking about your own message strategy and planning process. If you’re like most organizations, you’re probably entering some form of annual planning. Budgets are being set for the coming year, and you’re most likely starting to think about the campaigns you’ll kick off in January. Most of these campaigns will include strategies for communicating with the target audiences most important to your organization. This is where message planning comes into play – or should come into play. Organizations that overlook the importance of message planning will waste valuable marketing resources trying to communicate sporadically with their audiences. Don’t make this mistake. [Read more...]

Five, Five-Second Rules for Delivering Your Message

Recently I went on a little road trip—about a thousand miles—and was amazed by the number of completely ineffective billboards. In the same way a reporter may only give a press release a five second glance, billboards must communicate its entire message in the same amount of time. While not traditional PR, in order to communicate effectively, billboards should follow the same 5 Five-Seconds Rules: [Read more...]

4 Tips for Creating an Intriguing Elevator Speech

When someone asks what you or your organization does, are you prepared with an on-message, concise explanation? If somebody asked 10 people in your organization what your company does, would they get similar answers? If not, you may be missing countless opportunities to establish and reinforce brand awareness. To maintain consistency of message across all your audiences, I suggest you develop and share an elevator speech with your organization.

Elevator What?

Okay, everyone might now know what an elevator speech is (you can probably figure it out). Simply put, an elevator speech is brief description of your organization—who you are, what you do and why it matters — delivered in the time it would take to move between floors in an elevator (that’s not a long time). [Read more...]